All rentals can be delivered, picked up or shipped and will be received 3 days prior to event date and must be returned within 2 business days after the event date. Additional late charges will apply thereafter.
Shipped orders will arrive via UPS/FedEx at least 3 days prior to your event date. Local deliveries can be made if delivery address is 40 miles or less from our Showroom and will be delivered 3 days prior to your event date. Pick up is available from our showroom and all items will be ready for pickup 3 business days prior to your event.
If you receive your rentals in unsatisfactory conditions, please contact us as soon as possible and our service department will replace the item at no charge. All items are professionally cleaned and pressed.
To return items simply put back in the original packaging (linen bag, box with dividers etc.) received in and drop off at our concierge window. If items were shipped: place them back in the box, and apply the provided return Label to the box. Simply return the box to your nearest FedEx/UPS shipping station and they will take care of the rest!
Make sure to count, pack and return all items. It’s your responsibility to return all rentals no later than 2 business days after your event to avoid any additional fees. If there are any delays please call our service department at 281-826-3151.
NO Laundering needed
If items become messy please remove what you can before you send them back, including food or floral waste. Please don’t launder or use anything except water when prepping linens for return. Chargers must be rinsed and repacked in its original packaging to avoid chips/breakage during return transport.
Damp or wet linens
All Damp or wet linens must be hung to air dry before sending back. Do not pack in a plastic bag or ship wet- this will cause linens to mold and replacement fees will incur.
Upon Return all our products are carefully counted and inspected by our staff. You will be charged the replacement cost of all missing or damaged items caused by improper usage. You will not be charged for stains that occur under normal usage. Candle wax will damage our linens and incur a replacement fee.
What should I do when the carrier reports delivery & I didn’t receive my package?
1.Verify the shipping address
2.Look for a notice of attempted delivery
3.Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
4.Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
5.Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
6. If your order is 24 hours passed the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us with the claim number.